Chatbots: the Future of Social Media

The rise of chatbots has made the news cycles as of late, whether its the rise of the DIY chatbot or the media swirl around Microsoft’s Tay. For those of you who don’t know, bots are the next fade in the rise of changing the way we use digital and social media to communicate with each other: the bots replace both human engagement and search interface to readily provide information for customers.

While this has seen interesting applications from resume bots (Estherbot) to scheduling/personal assistant bots (, I am predicting that this will have a broad and changing implication for how we engage across social media and apps in the future. Social media has required a huge amount of human time to create and engage with individuals — in large part this is the time required for 1:1 engagement and for creative social media content. A bot could effectively reduce the time required for both of those things but for it to be effective, the bot must require the creativity necessary for it to have real value to the community.

Value is something that is primary to setting up a social media strategy and you see it prominently in the Social Works System One Pager. You must have a value add for your community and in this case to engage with a chat bot, the bot must do something to provide value. Ideas include:

  • Becoming a “human friend” i.e. listening to and responding to chats and comments in a fun engaging way.
  • Making content easier to understand.
  • Providing always on customer service
  • Engaging with fun games and other entertaining means to provide distraction to a consumer.

As we plumb the depths of this work further, it will be fascinating to see who adopts and does not adopt bots as part of their integrated social plan. We are predicting that chat bots will become a fundamental part of how we use the internet – the question stands of whether or not it will change the way the internet reacts with us.

Have you considered using a chat bot? What stopped you or what propelled you to give it a try?

Cross-Pollination Thinking About Social Media Like a Biz Dev Manager

When people talk about social media they focus primarily on the platforms. What they speak less often about is the community i.e. the intangible focus of the primary platforms. Community is ultimately the creation goal of social media and we believe we need this community because it will do what?

That’s right: drive sales.

Like all communities, though, it has a relatively finite size. There are only so many people who will have known of or heard about your brand and that size of people will not increase rapidly but slowly as new people are introduced or discover your brand. The community rate of increase can be scaled up by introducing things like advertising or by thinking about community in the same way that a business development manager thinks about growth.

Business Development focuses on identifying and creating partnerships that can be leveraged for driving revenue, increasing distribution or enhancing a product. These are principles that can be similarly used to increase and enhance your social media channels to also drive revenue, increase distribution and enhance a product (in this case the product would be your social media platforms). If you take this partnership based model, you can begin to grow your community exponentially by also dipping into the communities of other people.

Social Media Growth Through Partnershsip

The dark blue spaces show where you overlap in your community and this is where you should begin to identify other communities that may be of interest to your current community and where you have the potential for growth. However, you have the possibility of getting the entirety or a large portion of the rest of the partnership community if you execute the partnership in the right way. This is something that people routinely forget.

In the next post, we will share how to identify partnership opportunities, find the right partners, build social media partnerships and put this into practice.

Have you tried this model to grow your audience? Learn more in our e-course coming soon!

Creating Social Media Content

A few months ago, as part of a project I’m working on with my technical co-founder, we discovered that small business owners spend, on average, an hour a day on social media content creation (i.e. posts, tweets, instas, podcasts, etc). That’s a lot of time! A lot of time that could be spent otherwise growing your businesses in more direct and tangible ways.

Do you know that an email marketing newsletter is still more effective than a social media account in turning sales leads into sales?

In order to reduce the amount of time people are spending creating social media content, I’ve created an Instagram account with daily recommendations on what to post. Think of it as a “work out plan” for your small business account. In the same way you do a legs day or a back day with a fitness plan, we’ve created an account that will help you build your social media audience without floundering around. Think of it as simple actionable tips to get your page up and running and reduce the time you are spending online.

Social Media Content Creation Tips

Check it out here:

Update: We have a new e-course coming out that tackles this and other struggles in creating social media content, in creating a social media strategy and in growing influencers.